Set Up Call Forwarding
Learn how to forward your business calls to Xona AI. This guide covers setup for mobile phones, business phones, and VoIP systems.
How Call Forwarding Works
Call forwarding redirects incoming calls from your business number to Xona AI, ensuring every customer is greeted professionally — even when you're busy or closed.
Customer Calls
Customer dials your business number
Call Forwarded
Call is automatically routed to Xona AI
AI Answers
Xona AI greets and assists the caller
Forwarding Types
Choose the forwarding type that best fits your business needs.
No Answer
Forward after 4–6 rings
Busy Line
Forward when on another call
All Calls
Forward every incoming call
Working Hours
Schedule-based forwarding
Setup Guides by Phone Type
Need help with setup?
Our support team can walk you through the process step by step.
Next Step: Configure Handover
Now that call forwarding is configured, the next step is to configure the handover settings to match your workflow.
Check the three options mentioned in the guide below:
- If you have one phone number: Choose Option 2 (Conditional Forwarding)
- If you have two numbers: Choose Option 3 (Second Line Transfer)
Frequently Asked Questions
Need Help Setting Up?
Our support team is ready to walk you through the setup process.